Business Writing

Being able to effectively communicate is an assumed skill of employees in the professional landscape. However, when it comes to business writing in the digital world, it can be challenging to get your point across. Learn how to write to get results.

Key Program Information
Categories Degrees, Certificates, and Courses for Contemporary Learners | Professional and Workforce Development | Business
Program Type Non-Credit
Delivery Format Face-to-Face
Series Supervisory Management Certificate Program
Next Session Thursday, Oct. 24, 2019 in Eau Claire

Holiday Inn South

4751 Owen Ayres Court
Eau Claire, WI 54701

Schedule Oct. 24, 2019 – Oct. 25, 2019

This class meets Thursday and Friday from 8:30 a.m. to 4 p.m. each day.

Who Should Attend

Managers, supervisors, team leaders, project managers, aspiring managers, and anyone who directs the work of others

People working together around a table

Program Description

Learn effective business writing skills

In today’s tech-savvy organizations, people often engage in written communication more than spoken interactions. Learn the skills and insight you need to effectively manage every written message you send, including business writing examples of letters, reports, emails, social media posts, text messages, and presentations.

Learn how to:

  • Analyze your audience and their needs
  • Craft important documents
  • Teach your direct reports the importance of effective written communication
  • Avoid common writing mistakes
  • Clarify your message, edit, and preview your work
  • Evaluate the impact of your messages


Let’s face it—expertise in a chosen career field doesn’t automatically make someone a good supervisor. Supervisors must learn important soft skills to confidently manage a team of people and do it well.

If you’ve been promoted to supervisor but aren’t sure you have the skills to supervise well; if you’re looking to advance into a supervisor position; or if you’ve been supervising a team for a while and have struggled through conflict and communication issues, a certificate in supervisory management may be just what you need!

Working for this certificate will help you:

  • Gain confidence in your leadership skills
  • Communicate better with your team
  • Encourage your team to be more productive
  • Deal with conflict effectively
  • Find success and advance toward your career goals

Your instructors are experts in management and leadership who will share their knowledge, experiences, and best practices face to face. Learn and share insights with other students to really make the most of the seminars.

How the Certificate Works:

You’ll take three, 2-day core classes covering the most important supervisory skills (Learning to Lead; Orientation, Time Management, and Delegation; Employee Evaluation and Performance Management), plus six more days of electives in 1- or 2-day format that enhances specific skills you want to build on. 

Each 2-day seminar earns you 1.3 Continuing Education Units (CEUs); each 1-day seminar earns you 0.65 CEUs. A total of 7.8 CEUs is required to earn your certificate. You can take up to five years to complete the program.

Not interested in taking the whole certificate? You can also take classes individually. 


Mary Heimstead is an experienced writer and editor, serving as a reporter and department editor at a daily newspaper, and as
a corporate communicator for a major natural gas and electric company. For many years, she was active in the International
Association of Business Communicators; worked as a free‐lance writer; and taught business communications, journalism and
other related courses for university and technical college students in Western Wisconsin. After retiring from Xcel Energy, she
published two children's books. She currently teaches part-time at the University of Wisconsin‐Eau Claire and writes for
Strategic Communications. She holds a bachelor's degree in journalism from UW‐Eau Claire and a master's degree in business
management from Cardinal Stritch University, Milwaukee.


Standard Fee $600.00

Fee includes instruction, program materials, assessment, refreshments, and lunch.



$75 off per course when you register 2 or more people at the same time for 2019 programs.