Finding Strengths in Generational Differences

This elective course will give you an in-depth look into resolving generational conflicts, understanding the unique motivation needs of different generations and exploring the relationship impact of generational diversity.

Key Program Information
Categories Professional and Workforce Development | Business
Program Type Non-Credit
Delivery Format Face-to-Face
Series Supervisory Management Certificate Program
Next Session Thursday, April 18, 2019 in Rice Lake

University of Wisconsin-Eau Claire — Barron County campus

1800 College Dr
Room TBD
Rice Lake, WI 54868

Schedule April 18, 2019 8:30am to 4:00pm

Who Should Attend

Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, and anyone who manages the work of others.

Program Description

Want to learn how to better manage a multi-generational workforce? Refresh your skills or start at the beginning — this course will teach you how to manage a multi-generational workforce. Effectively address and make the generational differences in your company work for you. Successfully handling a diverse workforce encourages you to understand generational differences in work ethic, communication styles, media use, and teamwork attitudes.

You will leave this program with:

  • The ability to recognize generation-related tendencies Knowledge of generational preferences that may influence expectations of employees
  • Tips on how to adapt management styles to meet the needs of specific generations Strategies for resolving conflicts between millennials and other generations.
  • An in-depth look into resolving generational conflicts, understanding the unique motivation needs of different generations and exploring the relationship impact of generational diversity.
  • This hands-on workshop will explore Traditionalists, Baby Boomers, Gen-Xers, and Millennials, giving special attention to the Millennial Generation.

This workshop can be taken individually or as part of the Supervisory Management Certificate Program. This is an elective course. Take any six days of electives plus the three core courses to complete your certificate.


Let’s face it—expertise in a chosen career field doesn’t automatically make someone a good supervisor. Supervisors must learn important soft skills to confidently manage a team of people and do it well.

If you’ve been promoted to supervisor but aren’t sure you have the skills to supervise well; if you’re looking to advance into a supervisor position; or if you’ve been supervising a team for a while and have struggled through conflict and communication issues, a certificate in supervisory management may be just what you need!

Working for this certificate will help you:

  • Gain confidence in your leadership skills
  • Communicate better with your team
  • Encourage your team to be more productive
  • Deal with conflict effectively
  • Find success and advance toward your career goals

Your instructors are experts in management and leadership who will share their knowledge, experiences, and best practices face to face. Learn and share insights with other students to really make the most of the seminars.

How the Certificate Works:

You’ll take three, 2-day core classes covering the most important supervisory skills (Learning to Lead; Orientation, Time Management, and Delegation; Employee Evaluation and Performance Management), plus six more days of electives in 1- or 2-day format that enhances specific skills you want to build on. 

Each 2-day seminar earns you 1.3 Continuing Education Units (CEUs); each 1-day seminar earns you 0.65 CEUs. A total of 7.8 CEUs is required to earn your certificate. You can take up to five years to complete the program.

Not interested in taking the whole certificate? You can also take classes individually. 



Nicole Schultz, Ph.D., is an Associate Professor at the University of Wisconsin- Eau Claire. She earned a B.A. from Winona State University in 2002, an M.A. from Minnesota State University, Mankato in 2004, and a Ph.D. in Communication Studies and Women's Studies Graduate Certificate from Bowling Green State University in 2007. Dr. Schultz teaches primarily in the Organizational Communication Emphasis in the Department of Communication and Journalism at UW-Eau Claire and serves as a Board Member for Fierce Freedom and Positive Avenues, LSS in the Eau Claire area. She is dedicated to developing mutually synergistic collaborative opportunities connecting University and for-profit resources with not-for-profit organizational members to serve a variety of stakeholders.

Final Registration Deadline


Standard Fee $300.00



$75 off per course when you register 2 or more people at the same time for 2019 programs.


Phone: 715-836-3636
Toll Free: 866-893-2423

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Old Library 1108
Eau Claire, WI 54701

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