Leading Intentional Customer Service
Creating a positive customer experience is important for business success. In this elective course, let us help you build exceptional customer service throughout your organization.
|Categories||Professional and Workforce Development | Business | Degrees, Certificates, and Courses for Contemporary Learners|
|Series||Supervisory Management Certificate Program|
Thursday, Feb. 28, 2019
4751 Owen Ayres Court
February 28, 2019 through March 1, 2019
This program meets each day from 8:30 a.m. to 4:00 p.m. Check‐in is at 8:15 a.m.
Who Should Attend
Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, and anyone who manages the work of others.
Customer service training
The service a customer experiences with your business is critical to your success. Happy customers are your best marketing tool. This course will provide hands-on training with best practices and proven techniques to deliver exceptional customer service through effective leadership. We will help you keep your team focused on meeting and exceeding customer expectations.
Learn how to:
- Apply powerful tools for analyzing and improving business processes
- Use proven techniques to enhance the customer experience - both internal and external
- Apply a “Best in Class” customer service model that will provide results
- Use the “7 Components of Customer Interactions” to help satisfy even your toughest customers
- Gain important, actionable insights through meaningful customer feedback
This course can be taken individually or as part of the Supervisory Management Certificate Program. This is an elective course. Take any six days of electives plus the three core courses to complete your certificate.
Let’s face it—expertise in a chosen career field doesn’t automatically make someone a good supervisor. Supervisors must learn important soft skills to confidently manage a team of people and do it well.
If you’ve been promoted to supervisor but aren’t sure you have the skills to supervise well; if you’re looking to advance into a supervisor position; or if you’ve been supervising a team for a while and have struggled through conflict and communication issues, a certificate in supervisory management may be just what you need!
Working for this certificate will help you:
- Gain confidence in your leadership skills
- Communicate better with your team
- Encourage your team to be more productive
- Deal with conflict effectively
- Find success and advance toward your career goals
Your instructors are experts in management and leadership who will share their knowledge, experiences, and best practices face to face. Learn and share insights with other students to really make the most of the seminars.
How the Certificate Works:
You’ll take three, 2-day core classes covering the most important supervisory skills (Learning to Lead; Orientation, Time Management, and Delegation; Employee Evaluation and Performance Management), plus six more days of electives in 1- or 2-day format that enhances specific skills you want to build on.
Each 2-day seminar earns you 1.3 Continuing Education Units (CEUs); each 1-day seminar earns you 0.65 CEUs. A total of 7.8 CEUs is required to earn your certificate. You can take up to five years to complete the program.
Not interested in taking the whole certificate? You can also take classes individually.
Jim Dahl has 40+ years of consulting and private sector experience including a role as Director of Leadership Development for SUPERVALU, Inc. He has worked in a wide variety of organizations providing expertise on organizational change, talent management and individual development.