Process Mapping and Workflow Improvement

After attending this elective, you'll return to work with a practical "blueprint" to improve any process in your organization. Experienced managers will benefit from the recent developments, expert insights, shared experiences, and group discussions.

Key Program Information
Categories Professional and Workforce Development | Business | Continuing Education | Degrees, Certificates, and Courses for Contemporary Learners
Program Type Non-Credit
Delivery Format Face-to-Face
Series Supervisory Management Certificate Program

Who Should Attend

Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, anyone who manages the work of others.

Joan Kelly, Supervisory Management Certificate program participant

Program Description

Process Mapping and Workflow Improvement

Continuous improvement is a 21st-century business imperative as organizations deal with increasing competition and consumer demands for higher quality at lower prices. Working out waste, building in quality and increasing efficiency are leadership must-dos.

You'll learn how to:

  • Accurately identify process constraints
  • Analyze and prioritize essential process steps
  • Conduct a feasibility analysis to create a desired "future state" process map
  • Establish a prioritized implementation plan
  • Assess and match employee skills and abilities to critical tasks and assignments
  • Return to work with a practical "blueprint" that can be used to improve any process in your organization.


This course can be taken individually or as part of the Supervisory Management Certificate Program. This is an elective course. Complete the three core courses plus take any six days of electives to complete your certificate.


Let’s face it—expertise in a chosen career field doesn’t automatically make someone a good supervisor. Supervisors must learn important soft skills to confidently manage a team of people and do it well.

If you’ve been promoted to supervisor but aren’t sure you have the skills to supervise well; if you’re looking to advance into a supervisor position; or if you’ve been supervising a team for a while and have struggled through conflict and communication issues, a certificate in supervisory management may be just what you need!

Working for this certificate will help you:

  • Gain confidence in your leadership skills
  • Communicate better with your team
  • Encourage your team to be more productive
  • Deal with conflict effectively
  • Find success and advance toward your career goals

Your instructors are experts in management and leadership who will share their knowledge, experiences, and best practices face to face. Learn and share insights with other students to really make the most of the seminars.

How the Certificate Works:

You’ll take three, 2-day core classes covering the most important supervisory skills (Learning to Lead; Orientation, Time Management, and Delegation; Employee Evaluation and Performance Management), plus six more days of electives in 1- or 2-day format that enhances specific skills you want to build on. 

Each 2-day seminar earns you 1.3 Continuing Education Units (CEUs); each 1-day seminar earns you 0.65 CEUs. A total of 7.8 CEUs is required to earn your certificate. You can take up to five years to complete the program.

Not interested in taking the whole certificate? You can also take classes individually. 


Dr. Michael Monroe Kiefer, a leadership development, workflow efficiency, and personality style trainer, founded the Powermind research project. His book, "The Powermind System", continues to lead the field as an insightful and practical guide to self-motivation and peak performance. Visit his website at

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$75 off per course when you register 2 or more people at the same time for 2019-2020 programs.


Phone: 715-836-3636
Toll Free: 866-893-2423

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Vicki Lord Larson Hall 1108
Eau Claire, WI 54701

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