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Leading Through Challenge and Conflict

Challenging events require a high degree of trust in you as a leader and skillful conflict management techniques. This online course will focus on some of the most critical skills a leader must have to earn trust and credibility from their colleagues.

Key Program Information

8:30 a.m. - 12:00 p.m. CT

Learn Strategies to Earn Trust and Credibility from Your Team

Conflict is an inevitable occurrence in the workplace.  Left unresolved, the negative effects of workplace conflict include employee disengagement and turnover, work disruptions, and project failure.  Leaders need to be able to quickly identify the root causes of conflict and employ strategies to effectively manage it and chart a path forward when it occurs.  In this session, we’ll explore the common sources of workplace conflict, including interpersonal style differences, and share strategies to keep conflict from escalating.  We will discuss the pros and cons of different approaches to conflict and work through a conversation model to help you lead a constructive discussion to find a resolution and move a situation forward.

After completing this workshop, participants will be able to:

  • Recognize how conflict can be both positive and negative and identify common causes of conflict in the workplace.
  • Apply strategies to manage challenges and conflict effectively.
  • Understand how differences in behavior styles might cause tension with another person, especially under stress, and effectively coach employees to recognize and manage style differences.
  • Describe different conflict management approaches in order to better work together to reach a resolution to a conflict.
  • Engage in a high-stakes conversation to achieve a resolution that moves a situation forward while making the relationship stronger.

This course can be taken individually or as part of the Supervisory Management Certificate Program. This is an elective course. Take three core classes plus three electives in five years to earn your certificate.

professionals having a conversation

Who should attend

Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, anyone who manages the work of others.


  • Headshot of instructor of assertiveness training Allison Cooley

    As Founder and CEO of Effectability, LLC, Allison Cooley brings 25+ years of senior leadership, organization development, facilitation, and business ownership experience to her workshops. Her enthusiastic, engaging style and deep knowledge of people and organization systems have inspired thousands of leaders and team members at hundreds of organizations to communicate more effectively, better manage change and conflict, build stronger relationships, create productive, resilient cultures, and get things done. Allison holds a Certified Executive Coach designation from the Center for Executive Coaching, is an Inclusion Institute Certified Diversity Practitioner, is a Board Certified Coach (Center for Credentialing and Education), is a Myers‐Briggs practitioner (CAPT), and is DiSC certified (Wiley). She received her bachelor’s degree from the University of Wisconsin‐Eau Claire and her master’s degree in Adult Education from the University of Minnesota.

CEU Information

Participants will earn 0.7 Continuing Education Units ( 7 Contact Hours) upon completion of this program.

Disability Accommodations

UW-Eau Claire Continuing Education encourages individuals with disabilities or other special needs to participate in our programs whenever possible. If you require a reasonable accommodation, please notify us at least two weeks in advance of the program so that appropriate arrangements can be made. Contact Continuing Education at 715-836-3636 / toll-free 866-893-2423, or use the Wisconsin Relay System (711). All requests are kept confidential.

An EEO/Affirmative Action employer, University of Wisconsin provides equal opportunities in employment and programming, including Title IX and ADA requirements.

Cancellation Policy

We understand life happens. Should you need to cancel your registration, you may substitute someone to take your place, at any time, at no cost to you. If we cancel a program, we’ll give you your money back.

If your program is 14 or more days away:
You may transfer once to any currently available program – no charge!
If you have to cancel, you will receive a refund, minus a 20% administrative fee.

If your program is less than 14 days away:
You may transfer once to any currently available program, plus a 20% transfer fee.
If you cancel, you will not receive a refund.

If you are registered and do not attend the program, you are responsible for the full fee.

Substitution, refund or transfer requests must be submitted via email or phone call to UW-Eau Claire Continuing Education.

There are currently no upcoming dates for this program. To make sure you are notified when dates are scheduled, please join our mailing list.

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