Leading Through Challenge and Conflict

Challenging events require a high degree of trust in you as a leader and skillful conflict management techniques. This online course will focus on some of the most critical skills a leader must have to earn trust and credibility from their colleagues.

Learn Strategies to Earn Trust and Credibility from Your Team

Conflict is an inevitable occurrence in the workplace.  Left unresolved, the negative effects of workplace conflict include employee disengagement and turnover, work disruptions, and project failure.  Leaders need to be able to quickly identify the root causes of conflict and employ strategies to effectively manage it and chart a path forward when it occurs.  In this session, we’ll explore the common sources of workplace conflict, including interpersonal style differences, and share strategies to keep conflict from escalating.  We will discuss the pros and cons of different approaches to conflict and work through a conversation model to help you lead a constructive discussion to find a resolution and move a situation forward.

After completing this workshop, participants will be able to:

• Recognize how conflict can be both positive and negative and identify common causes of conflict in the workplace.
• Apply strategies to manage challenges and conflict effectively.
• Understand how differences in behavior styles might cause tension with another person, especially under stress, and effectively coach employees to recognize and manage style differences.
• Describe different conflict management approaches in order to better work together to reach a resolution to a conflict.
• Engage in a high-stakes conversation to achieve a resolution that moves a situation forward while making the relationship stronger.

This course can be taken individually or as part of the Supervisory Management Certificate Program. This is an elective course. Take three core classes plus three electives in five years to earn your certificate.

Who should attend

Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, anyone who manages the work of others.

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  Jennifer Anderson, MS, is an expert on leadership and change. She is an executive coach, transformation consultant, and certified mind-body practitioner. Jennifer specializes in creating thriving communities through conscious leadership, applying her expertise in brain science and organization behavior to create high performing, human-centered teams. Jennifer is a Senior Advisor at FarWell, CEO of Mind Groove, LLC and Owner of Resilience, LLC. Jennifer frequently writes and speaks on topics relevant to leadership and culture.