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Courageous Communication During Crisis

Now, more than ever, learning to communicate well can make all the difference. Explore how conflict, intentionality, emotional intelligence and inspiration intersect to improve your communication-as an individual and a team.

Key Program Information

What is Courageous Communication?

As leaders and supervisors, every chance we get to improve our skills is essential. Communication is an essential skill for teams to work together efficiently, and effectively. This two-hour online course will not only engage you - it will help you to better navigate your world of communication. Learn what Courageous Communication is and how to use the CLEAR method in order to effectively engage in it. Take a pause to increase your self-awareness regarding your current communication skills and ways to improve them. How emotional intelligence fits into healthy communication will be covered as well. This in-depth session will provide you with the knowledge you need to address your communication challenges and strengthen your relationships along the way.

person using a cell phone and analyzing papers

Who should attend

Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, anyone who manages the work of others.


  • Stacy Shapiro

    Stacy Shapiro is founder and President of Shapiro Strategies, a consultant and training firm. She received a B.A. in Communication Arts from the University of WI – Madison with emphases in Business and Psychology. Stacy has over 30 years of combined leadership experience and has held various leadership roles nationwide, including serving as a Regional Director for the American Heart Association in Salt Lake City, UT, as well as the Executive Director for Big Brothers Big Sisters in La Crosse, WI.

    In her current work, Stacy passionately encourages organizations and businesses of all kinds to focus on maintaining a healthy, unified work culture, forward-thinking agency and business development, positive communications, and pursuing excellence…all while setting a mission- and values-driven course for the future.

CEU Information

Participants will earn 0.2 Continuing Education Units ( 2 Contact Hours) upon completion of this program.

Disability Accommodations

UW-Eau Claire Continuing Education encourages individuals with disabilities or other special needs to participate in our programs whenever possible. If you require a reasonable accommodation, please notify us at least two weeks in advance of the program so that appropriate arrangements can be made. Contact Continuing Education at 715-836-3636 / toll-free 866-893-2423, or use the Wisconsin Relay System (711). All requests are kept confidential.

An EEO/Affirmative Action employer, University of Wisconsin provides equal opportunities in employment and programming, including Title IX and ADA requirements.

Satisfaction Guarantee

University of Wisconsin-Eau Claire Continuing Education offers excellence in lifelong learning. If you are not completely satisfied with your learning experience after attending our program we will refund your registration fee. Please contact UW-Eau Claire Continuing Education for assistance.

Cancellation Policy

We understand life happens. Should you need to cancel your registration, you may substitute someone to take your place, at any time, at no cost to you. If we cancel a program, we will give you your money back. If you cancel, you will not receive a refund. If you are registered and do not attend the program, you are responsible for the full fee. Contact UW-Eau Claire Continuing Education for assistance.

There are currently no upcoming dates for this program. To make sure you are notified when dates are scheduled, please join our mailing list.

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