The more difficult a conversation is for you, the less likely it is that you will effectively participate in it. In this elective course, learn what makes difficult conversations so challenging and how to increase your ability to engage in them.
|Series||Supervisory Management Certificate Program|
|Next Session||Tuesday, March 23, 2021|
March 23, 2021 – March 26, 2021
This class meets online March 23 and 26th from 9:00 am‐3:00 pm. In addition to this, participants will complete three hours of independent work.
Shift your perspective to navigate difficult conversations
In today’s working world, challenging or uncomfortable conversations are almost inevitable. A fundamental skill for all successful leaders is the ability to participate in these difficult conversations. The harder the conversation is for you personally, the less likely you are able to engage in it effectively. This course explores what makes difficult conversations so challenging and how that impacts your ability to be a part of those conversations. You will dive deeper into the multiple ways to understand a situation, the strong feelings and reactions of emotionally-charged conversations, and potential threats to one party or another during these difficult times. Learn how to make key adjustments in your thinking to better participate in critical conversations.
You will learn:
- Steps to prepare yourself for challenging conversations
- Strategies for managing yourself when emotions run high
- Tactics for inviting and sharing more relevant information
- Ways to manage emotion as a helpful tool
- How to create safe spaces to talk about almost anything
This course can be taken individually or as part of the Supervisory Management Certificate Program. This is an elective course. Take any six days of electives plus the three core courses to complete your certificate.
Who Should Attend
Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, anyone who manages the work of others.
Let’s face it—expertise in a chosen career field doesn’t automatically make someone a good supervisor. Supervisors must learn important soft skills to confidently manage a team of people and do it well.
If you’ve been promoted to supervisor but aren’t sure you have the skills to supervise well, if you’re looking to advance into a supervisor position, or if you’ve been supervising a team for a while and have struggled through conflict and communication issues, a certificate in supervisory management may be just what you need!
Working for this certificate will help you:
- Gain confidence in your leadership skills
- Communicate better with your team
- Encourage your team to be more productive
- Deal with conflict effectively
- Find success and advance toward your career goals
“I’ve learned so many valuable skills throughout this series. There were key takeaways from every class that I was excited to implement. It was neat to be in the classes with other leaders across various industries because networking with them would get me thinking from different angles.”
--Wendy Rindfleish, Assistant Manager, Security Health Plan
How the Certificate Works:
You’ll take 3 core classes plus 3 electives in 5 years.
- Learning to Lead
- Orientation, Time Management and Delegation
- Employee Evaluation and Performance Management
- Choose 3 electives that best meet your needs.
- Browse the Supervisory Management Series page to see what’s currently offered.
Questions? Contact email@example.com. We are glad to help!
Find information about previous certificate requirements here.
Not interested in taking the whole certificate? You can also take individual classes to meet your professional needs.
Dr. Jean Davidson, a coaching and consulting professional from the Twin Cities, has 25 years of experience in education, management and consulting. Jean enjoys coaching individuals, teams and organizations and working with people to help them make changes in their lives. Jean has a Doctorate in Organization Development and a Master's in Human Resource Development, and is a Licensed Insights Practitioner as well as Certified Professional Co-Active Coach.