Skip to main content

Critical Conversations

The more difficult a conversation is for you, the less likely it is that you will effectively participate in it. In this elective course, learn what makes difficult conversations so challenging and how to increase your ability to engage in them.

Key Program Information
Related Programs

Shift your perspective to navigate difficult conversations

In today’s working world, challenging or uncomfortable conversations are almost inevitable. A fundamental skill for all successful leaders is the ability to participate in these difficult conversations. The harder the conversation is for you personally, the less likely you are able to engage in it effectively. This course explores what makes difficult conversations so challenging and how that impacts your ability to be a part of those conversations. You will dive deeper into the multiple ways to understand a situation, the strong feelings and reactions of emotionally-charged conversations, and potential threats to one party or another during these difficult times. Learn how to make key adjustments in your thinking to better participate in critical conversations.

You will learn:

  • Steps to prepare yourself for challenging conversations
  • Strategies for managing yourself when emotions run high
  • Tactics for inviting and sharing more relevant information
  • Ways to manage emotion as a helpful tool
  • How to create safe spaces to talk about almost anything

This course can be taken individually or as part of the Supervisory Management Certificate Program. This is an elective course. Take three core classes plus three electives in five years to earn your certificate.

Critical Convos

Who should attend

Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, anyone who manages the work of others.


  • Headshot of Jean Davidson

    Dr. Jean Davidson, a coaching and consulting professional from the Twin Cities, has 25 years of experience in education, management and consulting. Jean enjoys coaching individuals, teams and organizations and working with people to help them make changes in their lives. Jean has a Doctorate in Organization Development and a Master's in Human Resource Development, and is a Licensed Insights Practitioner as well as Certified Professional Co-Active Coach.

CEU Information

Participants will earn 1.3 Continuing Education Units ( 13 Contact Hours) upon completion of this program.

Cancellation Policy

We understand life happens. Should you need to cancel your registration, you may substitute someone to take your place, at any time, at no cost to you. If we cancel a program, we’ll give you your money back.

If your program is 14 or more days away:
You may transfer once to any currently available program – no charge!
If you have to cancel, you will receive a refund, minus a 20% administrative fee.

If your program is less than 14 days away:
You may transfer once to any currently available program, plus a 20% transfer fee.
If you cancel, you will not receive a refund.

If you are registered and do not attend the program, you are responsible for the full fee.

Substitution, refund or transfer requests must be submitted via email or phone call to UW-Eau Claire Continuing Education.

There are currently no upcoming dates for this program. To make sure you are notified when dates are scheduled, please join our mailing list.

Join Our Mailing List