Skip to main content

Critical Conversations

The more difficult a conversation is for you, the less likely it is that you will effectively participate in it. In this elective course, learn what makes difficult conversations so challenging and how to increase your ability to engage in them.

Key Program Information
Series Supervisory Management Certificate Program
Next Session Tuesday, March 23, 2021
Schedule March 23, 2021 – March 26, 2021

This class meets online March 23 and 26th from 9:00 am‐3:00 pm. In addition to this, participants will complete three hours of independent work.

Delivery Format Online

Shift your perspective to navigate difficult conversations

In today’s working world, challenging or uncomfortable conversations are almost inevitable. A fundamental skill for all successful leaders is the ability to participate in these difficult conversations. The harder the conversation is for you personally, the less likely you are able to engage in it effectively. This course explores what makes difficult conversations so challenging and how that impacts your ability to be a part of those conversations. You will dive deeper into the multiple ways to understand a situation, the strong feelings and reactions of emotionally-charged conversations, and potential threats to one party or another during these difficult times. Learn how to make key adjustments in your thinking to better participate in critical conversations.

You will learn how to:

  •         Prepare for high-stakes situations with proven techniques
  •         Use the concept of a “shared pool of meaning”
  •         Turn emotion into powerful dialogue
  •         Create safe spaces to talk about almost anything
  •         Be persuasive, not abrasive

This course can be taken individually or as part of the Supervisory Management Certificate Program. This is an elective course.  Take any six days of electives plus the three core courses to complete your certificate.

Critical Convos

Who Should Attend

Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, anyone who manages the work of others.


Let’s face it—expertise in a chosen career field doesn’t automatically make someone a good supervisor. Supervisors must learn important soft skills to confidently manage a team of people and do it well.

If you’ve been promoted to supervisor but aren’t sure you have the skills to supervise well; if you’re looking to advance into a supervisor position; or if you’ve been supervising a team for a while and have struggled through conflict and communication issues, a certificate in supervisory management may be just what you need!

Working for this certificate will help you:

  • Gain confidence in your leadership skills
  • Communicate better with your team
  • Encourage your team to be more productive
  • Deal with conflict effectively
  • Find success and advance toward your career goals

Your instructors are experts in management and leadership who will share their knowledge, experiences, and best practices face to face. Learn and share insights with other students to really make the most of the seminars.

How the Certificate Works:

You’ll take three, 2-day core classes covering the most important supervisory skills (Learning to Lead; Orientation, Time Management, and Delegation; Employee Evaluation and Performance Management), plus six more days of electives in 1- or 2-day format that enhances specific skills you want to build on. 

Each 2-day seminar earns you 1.3 Continuing Education Units (CEUs); each 1-day seminar earns you 0.65 CEUs. A total of 7.8 CEUs is required to earn your certificate. You can take up to five years to complete the program.

Not interested in taking the whole certificate? You can also take classes individually. 


Dr. Jean Davidson, a coaching and consulting professional from the Twin Cities, has 25 years of experience in education, management and consulting. Jean enjoys coaching individuals, teams and organizations and working with people to help them make changes in their lives. Jean has a Doctorate in Organization Development and a Master's in Human Resource Development, and is a Licensed Insights Practitioner as well as Certified Professional Co-Active Coach.

Join Our Mailing List


Standard Fee $600.00

Fee includes instructions and digital materials.

Additional Information

Registrations must be received at the same time to receive the group discount. Payment required with registration.



$100 off per course when you register 2 or more people at the same time for 2019-2020 programs.


Phone: 715-836-3636
Toll Free: 866-893-2423

103 Garfield Avenue
Vicki Lord Larson Hall 1108
Eau Claire, WI 54701

Email Us

Recommended for You

Join our mailing list!

Get the latest information on new course offerings and course discounts.