The more difficult a conversation is for you, the less likely it is that you will effectively participate in it. In this elective course, learn what makes difficult conversations so challenging and how to increase your ability to engage in them.
Shift your perspective to navigate difficult conversations
In today’s working world, challenging or uncomfortable conversations are almost inevitable. A fundamental skill for all successful leaders is the ability to participate in these difficult conversations. The harder the conversation is for you personally, the less likely you are able to engage in it effectively. This course explores what makes difficult conversations so challenging and how that impacts your ability to be a part of those conversations. You will dive deeper into the multiple ways to understand a situation, the strong feelings and reactions of emotionally-charged conversations, and potential threats to one party or another during these difficult times. Learn how to make key adjustments in your thinking to better participate in critical conversations.
You will learn:
- Steps to prepare yourself for challenging conversations
- Strategies for managing yourself when emotions run high
- Tactics for inviting and sharing more relevant information
- Ways to manage emotion as a helpful tool
- How to create safe spaces to talk about almost anything
This course can be taken individually or as part of the Supervisory Management Certificate Program. This is an elective course. Take three core classes plus three electives in five years to earn your certificate.
Who should attend
Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, anyone who manages the work of others.
Dr. Jean Davidson, a coaching and consulting professional from the Twin Cities, has 25 years of experience in education, management and consulting. Jean enjoys coaching individuals, teams and organizations and working with people to help them make changes in their lives. Jean has a Doctorate in Organization Development and a Master's in Human Resource Development, and is a Licensed Insights Practitioner as well as Certified Professional Co-Active Coach.