Poorly managed conflict creates significant costs for organizations and leads to loss of engagement among employees. This elective will teach you how to apply five proven strategies for effectively managing conflict.
|Series||Supervisory Management Certificate Program|
Conflict Resolution | Collaboration | Expectations
Even in the healthiest of organizations, conflict is inevitable. Yet, poorly managed conflict can create significant costs for organizations, negatively impacting engagement, productivity and profits. This course brings light to the fact that most conflict cannot and should not be avoided. Learn how to effectively manage conflict resulting in creative insight and innovation beneficial to your organization. Your goal is to ensure that your current and future staff has the knowledge and skills they need to effectively manage conflict.
Conflict management is an ongoing challenge - and opportunity - for organizations, managers and supervisors. This program offers an evidence-based training approach to learning new and current conflict management skills. Even experienced managers will benefit from the expert insight, shared experiences and group discussions facilitated through this program.
What you will learn:
- Differences between positive and negative conflict
- Mental dialogues and physical techniques to manage responses to conflict
- Application of five proven strategies for effective conflict management
- How to disarm anger and aggression
- Steps for better negotiations
- Skills to proactively minimize conflict before it erupts
Who Should Attend
Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, and anyone who manages the work of others.
Let’s face it—expertise in a chosen career field doesn’t automatically make someone a good supervisor. Supervisors must learn important soft skills to confidently manage a team of people and do it well.
If you’ve been promoted to supervisor but aren’t sure you have the skills to supervise well, if you’re looking to advance into a supervisor position, or if you’ve been supervising a team for a while and have struggled through conflict and communication issues, a certificate in supervisory management may be just what you need!
Working for this certificate will help you:
- Gain confidence in your leadership skills
- Communicate better with your team
- Encourage your team to be more productive
- Deal with conflict effectively
- Find success and advance toward your career goals
“I’ve learned so many valuable skills throughout this series. There were key takeaways from every class that I was excited to implement. It was neat to be in the classes with other leaders across various industries because networking with them would get me thinking from different angles.”
--Wendy Rindfleish, Assistant Manager, Security Health Plan
How the Certificate Works:
You’ll take 3 core classes plus 3 electives in 5 years.
- Learning to Lead
- Orientation, Time Management and Delegation
- Employee Evaluation and Performance Management
- Choose 3 electives that best meet your needs.
- Browse the Supervisory Management Series page to see what’s currently offered.
Questions? Contact email@example.com. We are glad to help!
Find information about previous certificate requirements here.
Not interested in taking the whole certificate? You can also take individual classes to meet your professional needs.
Chris Hinrichs served as adjunct faculty at UW-Madison, School of Business-Executive Education for 30 years and has a Master’s degree in Adult Education, emphasis in Organizational Behavior and Counseling Psychology. He designs and delivers professional development programs in the field of human relations. Chris was an Adult Corporate Enrichment Program designer and director for Outward Bound Schools in the Midwest and Eastern United States.